Contact information

Order Status:

Please visit https://www.17track.net/en to track it online.

Other Questions:

Our office hours are 9 am–5 pm EST. We respond to most emails within a business day, but if you don't get a response from us, please check your spam bin!

Be patient, my friend — we are doing our best to get back to you as fast as possible! Please do not send multiple emails, as this could delay our response time.

Email: support@vivmrae.com

Address: Room 323-1, 3rd Floor, Building 1 (Twin Towers), Yonglong Plaza, South Beijing Road, South City Subdistrict, Bole City, Bortala Prefecture, Xinjiang (JB-3-1-1)

Phone: +86 150 9582 5204